Privacy Policy

hotelvillapandora.com hereby informs you that any data collected will be handled in accordance with the principles of fairness, impartiality, and transparency, while protecting your privacy and your rights. The data will be processed as follows:

1) Collection and purposes of processing

The collection and processing of data are carried out by

Gestione Servizi Turistici Alberghieri S.R.L. | VAT No.: 10126281210 | Tax ID: 10034441211
Registered office: Via Cuma 28 – 80132 – Naples (NA)
REA NA – 1075803 Naples Business Register

Tel. 089 877966 | 389 984 1471

2) Methods of Processing – Data Processors

Data processing for the aforementioned purposes will be carried out using computer systems, in compliance with the confidentiality and security rules established by law. The data may be processed, on behalf of GESTIONE DEI SERVIZI TURISTICI E ALBERGHIERI SRL, by personnel responsible for customer/supplier management or by personnel responsible for the maintenance of the IT system. The data controller will be Piero Suriano.

3) Purpose of the Collected Data

The data collected will be used to provide the requested services, whether they are of an informational nature or involve the provision of ancillary services. Data collected through information requests via the form will be used exclusively to provide the requested service or to answer questions posed by the user.

If consent is given to receive ongoing updates regarding the activities of the hotelvillapandora.com website, the data may be uploaded to third-party databases to provide the newsletter service (which will be indicated at the time of subscription through specific consent).

If the portal collects such data, this will be indicated as acknowledged via an approval tool with a confirmation checkbox. Under no circumstances, without explicit confirmation of consent to subscribe to a specific service, will the user be subscribed without their express consent (e.g., information collected via the contact form cannot be used to send newsletters; separate and explicit consent is required).

For e-commerce services, the portal may use the user’s browsing data to personalize the offering based on preferences previously expressed by the user. Such data will not be disclosed to third parties in any way and will be used solely to improve the user experience.

4) Provision of Data

Users are free to provide the personal data requested in the request form or registration form. Failure to provide such data will make it impossible to fulfill the user’s request or to provide the services the user wishes to receive.

5) Disclosure of Data

No data derived from the web service is disclosed or shared with third parties. In the event that you subscribe to newsletters or ongoing communications from Villalebaste (currently unavailable), the platform used for this purpose will be specified at that time. This platform was chosen because it complies with the European GDPR regulations. The data collected through this third-party service is protected by high security standards and will be used by villalebaste.com to improve the service and the offer that the customer has freely subscribed to. At any time, the end user may request a copy and/or deletion of their data collected through this service by writing to GESTIONE DEI SERVIZI TURISTICI E ALBERGHIERI SRL, info@hotelvillapandora.com. Under no circumstances will GESTIONE DEI SERVIZI TURISTICI E ALBERGHIERI SRL provide this data to third parties for information, market analysis, advertising, or any other purpose.

6) Data Security and Retention

The website’s data is stored on Aruba.it’s platforms and meets high security standards. All data collected is anonymous and is used to provide users with a better browsing experience. This anonymous data is also used via Google Analytics to monitor the performance of the services offered. Under no circumstances is this anonymous data shared with third parties.

In the case of subscription to ongoing services (such as newsletters), data will be stored via third-party services selected in compliance with GDPR regulations. The user will have the opportunity to view the terms of these services by visiting the third-party service portal indicated in this document. In the event of changes to data processing regulations, the user will be notified by Villalebaste and will have the right to request cancellation of the service and the related data collected.

If you register on the portal using a username and password, the data collected for registration will be securely stored on the platform and will not be disclosed to third parties.

For services such as e-commerce, the data provided to GESTIONE DEI SERVIZI TURISTICI E ALBERGHIERI SRL will be stored securely; payment methods utilize a gateway through which no sensitive payment data is shared with GESTIONE DEI SERVIZI TURISTICI E ALBERGHIERI SRL; GESTIONE DEI SERVIZI TURISTICI E ALBERGHIERI SRL will only receive payment confirmation from the external certified payment gateway platform to which the user is redirected at the time of payment.

7) Data Retention Period

For services directly related to browsing, given their anonymous nature, no automatic deletion is scheduled. However, in accordance with applicable regulations, users may request verification and deletion of their data stored on the website’s servers by writing to info@hotelvillapandora.com. The user must provide sufficient information to identify their own data when requesting a copy or deletion to avoid obtaining data belonging to other users.

For services involving the provision of ongoing services (such as newsletters), the user may request a copy of the collected data and/or its deletion at any time.

For services involving requests for information—such as through the completion of forms—the data will be retained for the period necessary to provide the requested service. When necessary, the data may be retained to maintain contact with the user in the event of further requests and to provide a comprehensive response based on the history of previous requests. At any time, the user may request a copy of the collected data and/or its deletion by writing to info@hotelvillapandora.com

Both for registration on the portal and for e-commerce services (if the platform offers them), the retention period depends on the user’s continued use of the portal, and the data is retained solely to enable users to access the services offered and to make purchases through the portal.

At any time, the user may request a copy of the collected data and/or its deletion by writing to info@hotelvillapandora.com. In the case of subscription services (newsletter, restricted area of the site, e-commerce), the user may unsubscribe from the service at any time via the portal (or via email received in the case of the newsletter).

8) Rights of the Data Subject

GESTIONE DEI SERVIZI TURISTICI E ALBERGHIERI SRL hereby undertakes to notify the Data Protection Authority, in accordance with the GDPR, and the user in the event of a breach of security systems or the loss of sensitive data concerning users, and to specify all procedures implemented to resolve the issue and prevent it from occurring again in the future.

9) Data Controller and Data Processor

The data controller is GESTIONE DEI SERVIZI TURISTICI E ALBERGHIERI SRL.